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Privacy Policy

A Legal Disclaimer

At TwoBros Health Care Solutions, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, place an order, or interact with our services.

By using our website, you consent to the practices described in this

Privacy Policy - The Basics

1. Information We Collect

We may collect the following types of information:

Personal Information

  • Full Name

  • Mobile Number

  • Email Address

  • Delivery Address

  • Billing Address

  • Date of Birth (where applicable)

Order Information

  • Medicines and healthcare products ordered

  • Prescription details (where required)

  • Order history

  • Payment status (we do not store card or banking details)

Technical Information

  • IP Address

  • Browser type and device information

  • Operating system

  • Website usage data

  • Cookies and similar technologies

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders.

  • Verify prescriptions where required.

  • Contact you regarding your orders.

  • Provide customer support.

  • Improve our products and services.

  • Send order confirmations and delivery updates.

  • Comply with legal and regulatory requirements.

  • Prevent fraud and unauthorized activities.

We do not sell your personal information to third parties.

3. Prescription Information

Prescription details shared with us are used solely for verifying and dispensing prescription medicines in accordance with applicable laws. Such information is handled with strict confidentiality.

4. Payment Information

Payments are processed through secure payment service providers. We do not store your debit card, credit card, UPI PIN, CVV, or internet banking credentials on our servers.

5. Cookies

Our website may use cookies to:

  • Improve website performance.

  • Remember user preferences.

  • Enhance browsing experience.

  • Analyze website traffic.

You may disable cookies through your browser settings; however, some website features may not function properly.

6. Information Sharing

We may share your information only when necessary with:

  • Delivery partners for order fulfillment.

  • Licensed pharmacists for prescription verification.

  • Payment gateway providers for payment processing.

  • Government or regulatory authorities when required by law.

We never sell or rent your personal information to third parties for marketing purposes.

7. Data Security

We implement reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or destruction. While we strive to maintain a secure environment, no method of online transmission or electronic storage can guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to:

  • Complete your orders.

  • Comply with legal and regulatory obligations.

  • Resolve disputes.

  • Maintain business records.

Information is securely deleted or anonymized when it is no longer required.

9. Your Rights

You may have the right to:

  • Access the personal information we hold about you.

  • Request correction of inaccurate information.

  • Request deletion of your information where legally permissible.

  • Withdraw consent for promotional communications.

  • Contact us regarding any privacy-related concerns.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. Users should review the privacy policies of those websites independently.

11. Children's Privacy

Our services are intended for individuals aged 18 years or older. We do not knowingly collect personal information from children without the consent of a parent or legal guardian.

12. Updates to This Privacy Policy

We may revise this Privacy Policy from time to time. Any updates will be posted on this page along with the revised "Last Updated" date. Continued use of our website constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact TwoBros Health Care Solutions using the contact details provided on our website. We will make reasonable efforts to address your concerns promptly.

Your Privacy Matters

At TwoBros Health Care Solutions, safeguarding your personal information is an integral part of our commitment to delivering trusted, secure, and customer-focused healthcare services.

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