Terms & Conditions

1. About Us

TwoBros Health Care Solutions is a licensed pharmacy committed to providing genuine medicines, healthcare products, and doorstep delivery services. We strive to ensure a safe, reliable, and customer-centric shopping experience.

2. Eligibility

By using our website, you confirm that you are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.

3. Prescription Medicines

• Prescription medicines will only be dispensed upon receipt and verification of a valid prescription issued by a registered medical practitioner.

• We reserve the right to refuse or cancel any order if the prescription is incomplete, invalid, expired, or does not comply with applicable laws.

• Customers are responsible for providing accurate prescription details.

4. Product Availability

All products displayed on our website are subject to availability. If a product becomes unavailable after an order is placed, we may cancel or partially fulfill the order and notify you accordingly.

5. Pricing

• All prices are displayed in Indian Rupees (INR) and are subject to change without prior notice.

• While we make every effort to ensure pricing accuracy, errors may occur. We reserve the right to cancel orders affected by pricing inaccuracies.

6. Orders

• Orders are confirmed only after successful verification and acceptance by our team.

• We reserve the right to decline, limit, or cancel any order for operational, legal, or safety reasons.

• Customers should verify all order details before confirming their purchase.7. Delivery

• Delivery timelines are estimates and may vary depending on location, weather conditions, traffic, or other unforeseen circumstances.

• Customers must provide accurate delivery information.

• We are not responsible for delays caused by incorrect addresses or the unavailability of the recipient.

8. Cancellation & Returns

• Orders may be cancelled before dispatch by contacting our customer support.

• Due to safety and regulatory requirements, medicines once sold are generally not eligible for return or exchange, except where required by law or if the wrong, damaged, or expired product has been supplied.

• Any concerns regarding your order should be reported promptly after delivery.

9. Health Information

The information available on this website is intended for general educational purposes only and should not be considered medical advice. Always consult a qualified healthcare professional before starting, stopping, or changing any medication.

10. Intellectual Property

All content on this website, including text, logos, graphics, images, and designs, is the property of TwoBros Health Care Solutions unless otherwise stated. Unauthorized copying, reproduction, or distribution is prohibited.

11. User Responsibilities

Users agree:

• To provide accurate and complete information.

• Not to misuse the website or engage in unlawful activities.

• Not to upload false, misleading, or fraudulent prescriptions.

12. Limitation of Liability

To the fullest extent permitted by applicable law, TwoBros Health Care Solutions shall not be liable for any indirect, incidental, or consequential damages arising from the use of this website, products, or services.

13. Privacy

Your personal information is handled in accordance with our Privacy Policy. By using our services, you consent to the collection and use of your information as described therein.

14. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time. Any changes will become effective immediately upon publication on this website.

15. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the competent courts where our business is registered.

16. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us through the contact details provided on our website. We will be happy to assist you.