Shipping Policy

1. Order Processing

• Orders are processed during our regular business hours.

• Prescription medicines will be processed only after verification of a valid prescription, where required by law.

• Orders placed outside business hours or on public holidays will be processed on the next working day.

2. Delivery Coverage

We currently provide doorstep delivery within our designated service areas. Delivery availability depends on your location and may vary over time.

If your location is outside our delivery zone, our team will inform you before confirming your order.

3. Delivery Time

Our goal is to deliver your order as quickly as possible.

• Most local orders are delivered within 2 hours, subject to medicine availability and delivery location.

• Delivery timelines may vary due to weather conditions, traffic, public holidays, or other unforeseen circumstances.

Estimated delivery times are indicative and should not be considered guaranteed.

4. Delivery Charges

Delivery charges, if applicable, will be communicated before your order is confirmed.

We may offer free delivery on eligible orders or during promotional campaigns.

5. Order Tracking

Once your order is confirmed, our team will keep you informed regarding its processing and expected delivery. You may also contact our customer support team for updates on your order status.

6. Delivery Requirements

To ensure successful delivery:

• Please provide a complete and accurate delivery address.

• Ensure that your contact number is active and reachable.

• Someone should be available to receive the order at the delivery location.

If delivery cannot be completed due to incorrect details or the recipient's unavailability, additional delivery attempts or charges may apply.

7. Prescription Medicines

For prescription medicines:

• A valid prescription may be required before dispatch.

• Certain medicines can only be delivered in compliance with applicable laws and regulations.

• We reserve the right to refuse delivery if legal requirements are not met.

8. Product Availability

All orders are subject to stock availability.

If any item is unavailable, we may:

• Contact you with an alternative (where appropriate).

• Deliver available items separately.

• Cancel the unavailable item and issue a refund if payment has already been received.

9. Delivery Delays

While we make every effort to deliver on time, delays may occasionally occur due to circumstances beyond our control, including:

• Heavy rainfall or adverse weather

• Traffic congestion

• Natural disasters

• Government restrictions

• Public holidays

• Technical or operational issues

We appreciate your understanding in such situations.

10. Damaged or Incorrect Orders

If you receive:

• A damaged product,

• An expired product,

• An incorrect item, or

• A missing item,

please contact us as soon as possible after delivery. Our team will promptly investigate the issue and provide an appropriate resolution in accordance with our Return & Refund Policy.

11. Delivery Acceptance

Upon delivery, customers are encouraged to verify:

• Product name

• Quantity

• Packaging condition

• Expiry date (where applicable)

Any discrepancies should be reported immediately.

12. Contact Us

If you have any questions regarding shipping or delivery, please contact TwoBros Health Care Solutions using the contact details provided on our website. Our customer support team will be happy to assist you.

Our Commitment

We understand that timely access to medicines is essential. Our team works diligently to ensure every order is delivered with speed, accuracy, and care, providing a reliable and hassle-free healthcare experience.